Hotel booking company leaves honeymooners high and dry

Ms Dryden, from Sydney’s northern beaches, said she triple checked with the Cape Grace before their arrival to see if their booking was all right, as another hotel she booked through HotelQuickly told her their booking had been cancelled.

“They said, ‘Yep we’ve received your payment it was all fine and good to go,’ ” she said, only to discover the booking was cancelled by the booking website just before they arrived in Cape Town.

While the hotel was able to fit the couple in – at a higher rate – and her credit card company refunded her money, Ms Dryden said it was not a pleasant situation to deal with during her honeymoon.

“We ended up having a fantastic time; it didn’t destroy [the honeymoon] for us, but I’m so pissed off with HotelQuickly,” she said.