P&O Cruises update: Customers told to wait months for cruise refunds worth thousands

The customer was meant reportedly to depart on March 16, but to the growing coronavirus pandemic at the time, the cruise was cancelled.

The customer was told that they would receive a full cash refund within 45 days, which was by April 30.

However, the customer never received the refund.

Other customers have reportedly been told that they can expect their refunds either in 45 days or 60 days*.