Bride suffers Mexico honeymoon from hell after developing deep vein thrombosisis

Michelle Green travelled to Mexico with Dave Cowell for their honeymoon
But just four days into dream trip, the 44-year-old’s leg started to swell up
She was taken to hospital and later diagnosed with deep vein thrombosis
Claims travel insurance firm – Payingtoomuch.com – is refusing to pay £3k

Emma Glanfield for MailOnline

Published:
03:13 EST, 20 September 2016

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Updated:
04:08 EST, 20 September 2016

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A newlywed hoping to enjoy a trip-of-a-lifetime to Mexico with her new husband was left distraught after developing deep vein thrombosis just four days into the holiday – and being told her travel insurance firm wouldn’t cover the £3,000 bill.

Michelle Green, 44, from North Tyneside, Tyne and Wear, travelled to the Riviera Maya on August 27 after tying the knot with her long-term partner Dave Cowell.

But their trip turned into the honeymoon from hell when her leg started to swell up.

Michelle Green, 44, from North Tyneside, Tyne and Wear, travelled to Mexico after tying the knot with her partner Dave Cowell but developed deep vein thrombosis just four days into the trip-of-a-lifetime. She claims her travel insurance firm is refusing to help cover medical costs

She was taken to hospital and diagnosed with pulmonary artery disease, but staff at the hospital demanded £3,000 up front before she could be treated.

Her sister Jackie Welford said: ‘She couldn’t get hold of the insurance company and she rang me in tears in the middle of the night saying she needed money for treatment.

‘We managed to get the money to her the next day and she was put on treatment.’

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But Ms Green’s condition worsened and turned to deep vein thrombosis, the family said. When she was readmitted to hospital on September 9, her family say that she was unable to walk more than a few feet, and her left leg was 7cm bigger than the right.

Ms Welford said: ‘Being in the hospital was really stressful for her because of the language barrier – she would ring for water but still not have any hours later.’

Ms Green was eventually discharged from hospital four days later, having missed their flights home on September 11.

Michelle Green, 44, married partner Dave Cowell (pictured on their wedding day in August) and was hoping for a dream honeymoon but was struck down with deep vein thrombosis

But the newlyweds were horrified to be told that their insurance company, PayingTooMuch.com, would not pay for any further medical bills, accommodation or their tickets to get home.

As such they have had to fork out hundreds of pounds for an extra six nights’ accommodation and for their flights back to the UK.

Ms Welford has accused the company of ‘continually looking for ways not to pay out’.

She said: ‘The reason they gave eventually was that she didn’t have worldwide cover, but Michelle called in July to upgrade the annual policy to include Mexico and was told she was already covered for Mexico but not America.’

Three weeks after going to Mexico, the honeymooners flew back to Frankfurt and are due to catch a connection to Manchester Airport arriving home in Wallsend tonight. They had to borrow money to cover the cost.

The couple were just four days into their holiday in Riviera Maya, Mexico (pictured) when Ms Green had to be admitted to hospital for a swollen leg. The medical costs were at least £3,000

Their family have now started an online fundraising page.

Ms Welford said: ‘She had a fabulous wedding day and it’s such a shame that their honeymoon has been such a disaster.’

A PayingTooMuch.com spokesman said the firm is regulated by the Financial Conduct Authority and follows its complaints procedure.

This can end with intervention from the Financial Ombudsman, which can settle a claim if a mistake is made.

The spokesman added: ‘In this case PayingTooMuch.com will assist and expedite the complaints process in order that our customers may reach a final conclusion as quickly as possible.’