Talk about Travel – The

I often ride the Megabus and other than the “you get what you paid for” type problems of rude riders, never had a problem. However, last Tuesday, I was booked on a one-way trip from Durham, NC, to Union Station, with a departure time of 9:25am. When the bus never came, I called Megabus and was told there were mechanical problems and I should return for departure between 12:30p -1p. They also said I should have received an email from them alerting me of the problems. I checked and yes, I had been sent an email an hour and a half before scheduled departure but due to getting ready and needing to drive 30 minutes to get to the depot, I hadn’t checked. The email stated that the new scheduled departure time would be between noon and 1:30p. However, the bus left before noon, and I missed it. When I called, to see where it was, I was told that I should have stayed at the depot rather than returning at the times they told me on the phone and in the email, and I could book another ticket at the new, higher price and, if I wanted to do it on the phone, there would also be an additional $7 booking fee. Instead, I booked a new ticket online on the next bus, paid more than twice what I originally paid, plus fees. I later received an email that they were going to give me a $15 credit on another trip during the next 12 months. The original ticket I purchased was $15 before taxes and fees. Should I accept that and most likely not use them anymore, or do you think there is a possibility I can get my second, more expensive ticket refunded?