A lawyer who represents cruise-ship workers reveals one thing passengers do that’s terrible for some crew members

© Ng Han Guan/Associated Press

• Cruise-ship passengers used to tip workers in cash, but in recent decades, most cruise lines have begun adding gratuity charges to passengers’ bills.
• Some workers, like room stewards, have seen their overall pay decrease, maritime lawyer Michael Guilford told Business Insider.
• Some workers who began receiving tips after the shift to automatic gratuity have seen no change in their overall pay because their base salaries have decreased by the amount they now receive in gratuity.
• Visit Business Insider’s homepage for more stories.

Cruise-ship passengers used to tip workers in cash, but in recent decades, most cruise lines have begun adding gratuity charges to passengers’ bills. Doing so can be convenient for passengers, but the shift has been harmful for some workers, maritime lawyer Michael Guilford told Business Insider.

Read more: A former cruise ship HR manager reveals one thing that will get workers fired immediately

Most cruise lines distribute the gratuity charges among a number of workers, including some, like laundry workers, who previously didn’t receive tips, Guilford said. But some workers, like room stewards, have seen their overall pay decrease because they now earn less in tips than they used to, Guilford said, and some workers who began receiving tips after the shift to automatic gratuity have seen no change in their overall pay because their base salaries have decreased by the amount they now receive in gratuity. 

Guilford said he’s spoken with hundreds of cruise-ship employees both before and after cruise lines moved to automatic gratuity, and those who received cash tips reported much higher tip-based income than those Guilford has spoken with since the shift, suggesting that the overall amount of money spent by passengers on tips has decreased.

“I had crew members come in here saying they were making X when they were getting cash tips and are now making significantly less than X because they’ve gone to this new tipping program,” Guilford said.

Have you worked on a cruise ship? Do you have a story to share? Email this reporter at mmatousek@businessinsider.com. 

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