My cruise line canceled, but is my travel insurance policy refundable?

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GERALD PHELAN, Napa, Calif.

A. We’re in uncharted waters when it comes to coronavirus.

Regent’s ticket contract, the legal agreement between you and the cruise line, says it will refund the fare if it cancels your cruise. Fortunately, it refunded your cruise immediately after the cancellation.

But your insurance is another matter. You have a 15-day “free look” period after you buy a travel insurance policy, after which the policy is nonrefundable. If your trip gets canceled, some travel insurance companies will allow you to cover a future trip. But what if there are no future trips — at least not in the foreseeable future?

Like I said, uncharted waters.

By the way, the next time you book a cruise, you’ll want to read your policy carefully. In reviewing the policies that Regent sells, I noticed at least one that doesn’t cover the cessation of the cruise line. In other words, if the cruise line goes under, you’ll lose your policy and your vacation.

Your question is one of thousands that are pouring in during the coronavirus cancellation crisis. Although it’s become impossible for my advocacy team and me to mediate every case, we can still help. I publish the names, numbers, and e-mails of the executive contacts at Regent Seven Seas and Travel Guard on my consumer advocacy website, elliott.org. We also host forum.elliott.org, a helpful forum where travelers can post their questions and get immediate help.

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You reached out to Travel Guard using our executive contacts. The company offered a full refund for your policy.

If you need help with a coronavirus-related refund, please contact me. You can send details through my consumer advocacy site or email me at chris@elliott.org.