Upset cruise passengers waiting on refunds question the delay – FirstCoastNews.com WTLV

In this particular case, Royal Caribbean has the funds, so we are unable to refund the members directly. We have reached out to Royal Caribbean on the member’s behalf and to date, approximately 14 members of the group have been refunded. We are continuing to work with Royal Caribbean daily to secure the rest. Due to the pandemic and the overwhelming amount of refunds, the cruise lines, in general, are taking anywhere from 90 – 120 days to process them.