New Features for Royal Caribbean Reservation System

Royal Caribbean Cruises Ltd. (RCL) has introduced a new tool within its Espresso travel agent reservation system. “Stateroom Planner” is available for Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises bookings. The new feature gives agents the ability to customize staterooms based on occupancy, promotional preferences, stateroom categories, packages and more. It can customize up to four staterooms at one time.

“We are so grateful for our valued travel partners; and Espresso is one big way that we say ‘thank you’ for their unwavering support,” said Dondra Ritzenthaler, senior vice president, sales, trade support and service for Celebrity Cruises. “Since the beginning, we set out to build a system that would provide the latest tools and resources that professionals want and deserve to sell more cruises, earn more commission and grow their business with us. The Stateroom Planner update is further testament to our dedication to the agent community.”

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Agents using Espresso will now see a Stateroom Planner widget with various customization options. The feature will automatically cross reference guests’ details before the booking is finalized.

It makes for a more seamless process, notes Vicki Freed, senior vice president, sales, trade support and service, Royal Caribbean International.

“A travel agents’ time is precious, and Stateroom Planner is yet another significant feature we’ve added to help increase their productivity. We committed to consistently updating Espresso since its 2015 launch and have delivered on that promise because the way we see it is: we are investing in the travel professionals who support us every day,” said Freed.

The new feature is the latest of many introduced by RCL since it first rolled out Espresso. Other well-received functions include the ability to transfer one or more individual client bookings into group reservations, book into headquarter groups (a cooperative of travel agencies) and make the side-by-side comparison of individual and groups pricing and availability. Agents can learn more about Espresso at the dedicated website. bookespresso.com/efficiency.